Privacy Policy
Last updated: September 17, 2026
We, respect your privacy and want you to be familiar with how we collect, use, maintain, protect, and disclose your Personal Information (as defined below). This Privacy Policy (“Privacy Policy”) explains how we or our Service Providers (as defined below) collect, store, use, disclose, and otherwise process your Personal Information when you access and use of www.pilatesmentors.com (“Website”), any other websites, platforms, phone/device applications, and social media platforms owned or controlled by us, along with any content, functionality, and services offered through us (each a “Property,” collectively “Properties”). Capitalized terms not otherwise defined shall have the same meaning given to them in the Terms of Use.
By using any Property, you agree to the terms and conditions of this Privacy Policy and consent to the collection and use of information by us as set forth herein. If you do not agree to any of the provisions of this Privacy Policy, do not use the Properties.
Section 1 – Linked Sites and Service Providers.
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other data collection, storage, and use practices of any third party operating any site or property to which any Property contains a link, including, but not limited to, Facebook, Inc., Apple Inc., Google Inc., Microsoft Corp., any wireless carriers, and any other third party (each, a “Linked Site”) or third parties who may provide services in connection with your access and use of the Properties as further detailed herein (each, a “Service Provider”).
The inclusion of a link on any Property does not imply our endorsement of, or affiliation with, the Linked Site. Please note that the Properties may include the ability to access and submit certain information directly to third parties, such as Service Providers. This Privacy Policy does not apply to any Personal Information submitted by you to third parties, including without limitation, those Linked Sites and Service Providers. You agree to the terms and conditions and privacy policies of such Service Providers, which may change from time to time without notice to you.
Section 2 – Children Under the Age of 18.
Our Properties are not intended for children under 18 years of age. No one under age 18 may provide any information to or via the Properties. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information via the Properties or on or through any of its features/register on the Properties, make any purchases through the Properties, use interactive or public comment features of the Properties (if any), or provide any Personal Information (as defined below) to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a minor under 18 without verification of parental consent, we will take corrective action as required by applicable law. Parents may want to consider commercially available parental control protections to limit what minors can access online and/or monitor their minor children’s online activities.
Section 3 – Changes to this Privacy Policy.
We may change this Privacy Policy at any time. Please look at the “Last Updated” legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we make the revised Privacy Policy available on or through the Properties. Your use of any Property following such changes means that you accept the revised Privacy Policy. In the event we make a material change to this Privacy Policy, we will notify you via e-mail or otherwise by any acceptable means under applicable law.
Section 4 – Information We Collect.
The information we collect falls into three general categories: (i) information you provide directly to us, (ii) information collected automatically, and (iii) information we obtain from third parties. We process this information in light of our legitimate interest in operating, providing, improving the Properties, and giving you the best experience, and where it is necessary for us to provide services to you. Without it, we may not be able to provide you with the requested services and features of the Properties. You may provide us and our Service Providers with two types of information: (a) Personal Information you knowingly choose to disclose that is collected on an individual basis, and (b) Personal Information collected on an automatic basis as you use our Properties. “Personal Information” is information that can be used to identify you (whether alone or in combination) such as your first and last name, email address, zip code/post code, billing address, shipping address, phone number, age, date of birth, credit card information, and social media handles.
Information You Provide. You may provide us, and our third-party service providers, with Your Personal Information through the Properties, for example, when you sign up for an account with your e-mail address and a password, provide valid payment card information, or make a purchase, you will need to provide certain Personal Information for us to process and fulfill the order such as your name, billing and shipping address, email address, phone number, and credit card information.
In addition, we and our Service Providers may collect certain Personal Information automatically when you access the Properties and other web analytics services. This information generally includes (i) Usage Data that may track and collect usage data and information about your interactions with the Properties such as the pages that you visit and links you click on, and the date and time the Properties on your device access our servers; (ii) Cookies, Web Beacons, and Log Data to help provide, protect and improve the Properties; (iii) your Internet Protocol (IP) address which is identified and logged automatically in our server log files whenever you visit the Properties, along with the time of the visit and the activity on the Properties, browser type and operating system, device information, device event information, and the page you’ve viewed or engaged with before or after using the Properties. We and our Service Providers use IP addresses for purposes such as calculating Property usage levels, helping diagnose server problems, administering the Properties and determining your approximate geographic location.
We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until deleted) to provide you with a more personal and interactive experience with the Website. We do not store Personal Information in any Cookies on your computer. Persistent Cookies can be removed by following your Internet browser’s directions within the help tab. However, certain aspects of the Properties may require that your web browser accepts Cookies.
If you use any location-enabled products or services, you may be sending us location information (e.g. IP address). When you use a location-enabled service, we may collect and process information about your precise geographical location, such as GPS signals sent by a mobile device. We and our Service Providers and partners may use your device’s physical location to provide you with personalized location-based services, content and advertisements. In some instances, you may be permitted to allow or deny such uses of your device’s location, but if you choose to deny such uses, we may not be able to provide you with the applicable personalized services and content.
Certain information is collected by most browsers, such as your Media Access Control (MAC) address, device type, screen resolution, operating system version, Internet browser type and version and the type and version of the Property that you are using. We and our Service Providers may also collect a unique device identifier assigned by us or our Service Providers to the device from which you are accessing the Property and other transactional information for the device that we and our Service Providers may use to serve content and advertisements to the device.
We may aggregate Personal Information so that the end-product does not personally identify you or any other user of the Property, for example, by using Personal Information to calculate the percentage of our users who access a particular article. Further, we may engage third parties to provide analytics about the use of our Properties, assist with our payment processing, data processing and management, account management, hosting, customer and technical support, management, fulfillment, and shipment for orders, and other services which we use to personalize your experience. These Service Providers may use cookies, web beacons, pixels, embedded scripts, and other technologies to automatically collect information about your use of the Website, such as your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. Additionally, we or our Service Providers may work with advertising networks and programmatic exchanges to allow us to serve you ads. These third-party ad networks and exchange providers may use third-party cookies, pixels, or similar technologies to collect information, including your device identifier, IP address, or identifier for advertising. The information these third parties collect may be used to help us in providing you with more relevant advertising that we serve on or off the Properties, and as described above. Third-party cookies are covered by the third parties’ privacy policy. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit the Network Advertising Initiative at www.networkadvertising.org or the Digital Advertising Alliance at www.aboutads.info.
The Properties may use social media plug-ins (e.g., the Facebook “Like” button, “Share to Instagram” button) to enable you to easily share information with others. When you visit the Properties, the operator of the social plug-in can place a cookie on your computer or other electronic device that enables that operator to recognize individuals who have previously visited our Properties. If you are logged into the social media website (e.g., Facebook, Twitter) while browsing on our Properties, the social media plug-in allows that social media website to receive information that you have visited our Properties. The social media plug-in also allows the social media website to share information about your activities on our Properties with other users of their social media website. These sharing settings are managed by the social media website and governed by its privacy policy. We recommend that you review the privacy policies of each of these websites, apps, or services before connecting your accounts or sharing any Personal Information.
Section 5 – How We Use Your Information.
We and our Service Providers may use your Personal Information for a range of legitimate business purposes, including the following:
· To fulfill orders, process payments, arrange for shipping, and communicate with you about your membership, purchases, or order.
· To provide you access to our online platform and services and respond to your inquiries.
· To send you administrative information, including information regarding your account, updates to the Properties, and changes to our Terms of Use and Privacy Policy.
· To communicate with you for customer service, or to answer your requests.
· To send you newsletters and marketing communications (including, without limitation, by our Service Providers that send direct e-mail and other types of advertising to those whose email addresses we have collected).
· To personalize your experience with the Properties by presenting content, products, and offers tailored to you.
· To provide, improve, test, monitor, and develop the Properties, including, without limitation, to provide you access to the Properties, identify usage trends, determine the effectiveness of promotional campaigns, test new products, services, and features, as well as diagnose and fix technology problems in connection with current products, services, and features.
· For our business purposes, such as fraud prevention, data analysis, audits, developing new products, enhancing the Properties, improving our services, and identifying usage trends.
· As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public or government authorities, including public or government authorities outside your country of residence; (d) to enforce our Terms of Use and Privacy Policy; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, or that of you or others; or (g) to allow us to pursue available remedies or limit the damages that we may sustain.
We may combine Personal Information that you submit on or through the Property with information that we collect from and about you from other online and offline sources, including from our own websites and web properties (including apps, widgets and players) and third party sources.
Section 6 – How Your Personal Information May Be Disclosed to Third Parties. Your Personal Information may be disclosed as follows:
· We will disclose your Personal Information for those purposes in which you have agreed that we may do so, including for such purposes outlined in this Privacy Policy.
· We use a variety of Service Providers to provide services to us or to our users on our behalf, such as hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, email delivery, credit card processing, auditing and other similar services to enable them to provide such services. These Service Providers have access to your information solely to perform the services on our behalf in accordance with our instructions and to the extent necessary to provide their services to us.
· We may also share anonymous information in the form of aggregated information (information about our users that we render in such a way that it no longer identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
· We may disclose your Personal Information to courts, law enforcement agencies, and governmental authorities (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public or government authorities, including public or government authorities outside your country of residence; (d) to enforce our Terms of Use; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, or that of you or others; or (g) to allow us to pursue available remedies or limit the damages that we may sustain.
· We may share your Personal Information as part of a sale, merger or change in control, or in preparation for any of these events. Any other entity that buys us or part of our business will have the right to continue to use your data, but only in the manner set out in this Privacy Policy unless you agree otherwise.
Retention Period. Your Personal Information may be stored as long as it is required for the purposes
identified when you provided the information for such specific purposes or for any new purposes identified by us and consented to by you, and for any appropriate time thereafter including a sufficient time following to permit you to ask any questions regarding its use, after which point it will be archived only for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws.
Sensitive Information. Do not send us or disclose any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on or through the Properties or otherwise to us.
Section 7 – Choice and Access.
Data Security. We and our Service Providers have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. Notwithstanding, the safety and security of your information also depends on you. Where we or any of our Service Providers have given you (or where you have chosen) a password for access to certain parts of our Properties, including our online platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone and urge you to be careful about giving out Personal Information in public areas of the Properties like message boards and comments sections. The information you share in public areas may be viewed by any user of the Properties. We restrict access of Personal Information to our authorized personnel, and Service Providers and agents who need to know that information in order to operate, monitor, and deliver our services, fulfill orders, and administer the Properties. Personal Information will only be disclosed to those vendors and Service Providers for the purpose of administering our Properties and completing transactions taking place thereon in accordance with the uses as outlined herein.
Unfortunately, the transmission of information via the internet is not secure. Although we do our best to protect your personal information, we cannot guarantee the security of your Personal Information transmitted to our Properties. We cannot guarantee that unauthorized third parties will not gain access to your Personal Information; therefore, any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures in connection with the Properties.
Your choices regarding our use and disclosure of your Personal Information. In some jurisdictions, including the European Economic Area (EEA), you may exercise certain rights to access, request copies of, change or correct, request our deletion or transfer, object to or reject certain processing of your Personal Information. You may decline to share certain Personal Information with us. In such circumstances we may not be able to provide to you some of the features and functionality found on the Properties. Note that your information may be transferred outside the EEA, including to the United States.
Opting Out. We give you many choices regarding our use and disclosure of your Personal Information for marketing purposes. Please note that, if you opt-out as described above, we may not be able to remove your Personal Information from the databases of unaffiliated third parties with which we have already shared your Personal Information as of the date that we process an opt-out request.
Opt Out of Google Analytics. To opt out of Google Analytics, you may install the Google Analytics Opt-Out Browser found at https://tools.google.com/dlpage/gaoptout. To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page found at https://adssettings.google.com/authenticated.
Opt Out of Facebook Ads. To opt out of Facebook ad retargeting and re-marketing, you may do so by adjusting your settings at https://www.facebook.com/about/ads. The options described above must be set on each of your devices in order to apply. Not all companies that serve interest-based ads participate in the ad industry opt-out programs described above, so even after opting-out, you may still receive some cookies and interest-based ads from other companies.
To learn more about cookies and any “Do Not Track” features, please visit http://www.allaboutcookies.org/ and http://www.allaboutdnt.com. If you choose to decline cookies, then some or all of the features, functionality and promotions available through the Property that may not be available to you. If you do not want information collected through the use of cookies, there is a procedure on most devices through which the Properties are accessed that allows you to decline the use of cookies.
Mobile Device Settings. On your mobile device, enable the “Limit Ad Tracking” setting in your iOS phone’s settings, or the setting to “Opt out of Ads Personalization” in your Android phone’s settings. To opt-out of location tracking when using our Properties, you can use the settings of your device. You can disable mobile analytics and bug reporting through these same settings as well.
For more information about analytics and advertising cookies and how you can opt out, you can visit the Network Advertising Initiative’s opt-out page found at http://optout.networkadvertising.org/?c=1 , the Digital Advertising Alliance’s opt-out page found at http://optout.aboutads.info/?c=2&lang=EN, EDAA’s Your Online Choices page found at http://www.youronlinechoices.com/ or via AppChoices mobile app, available at https://www.youradchoices.com/appchoices, which lets you opt-out of interest-based ads in mobile apps.
Section 8 – Privacy Notice for California Residents. This Privacy Notice for California Residents supplements the information contained in this Privacy Policy and applies solely to external contacts who reside in the State of California. We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Notice.
We use your Personal Information in accordance with the Section “How We Use Your Information” above. We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice. In the preceding twelve (12) months, we have not sold Personal Information.
Your Rights and Choices: The CCPA provides California residents with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights. California residents who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices, may do so at the following email: education@pilatesmentors.com.
We will only act on your request if it is “verifiable.” To verify your identity, we will collect basic personal information about you to match with our records. Next, you will receive a written confirmation that your request was received, as well as information about additional steps that may be required to confirm your identity and verify appropriate contact information.
You may make a request to disclose or delete using an “authorized agent.” Please include with your request a signed document stating that the agent is authorized to act on your behalf. We will then respond by providing information as to (i) how you can verify your identity, and (ii) confirm that the agent is authorized to act on your behalf.
If you have only provided Personal Information as a result of browsing our Website (i.e., you did not complete any forms or send us any emails or other communications) we will be unable to provide information about the specific Personal Information we hold about you. Please refer to the table above for information about our general data handling practices. Please note that you may make data requests no more than twice in a 12-month period.
We will try to respond to verifiable requests within 45 days. If we require more time, we will inform you of the reason and extension period in a written response. Any disclosures we provide will only cover the 12-month period preceding the receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
Section 9 – General Data Protection Regulation - EEA. If you are a data subject in the EEA, you have the right to access, rectify, or erase any personal data we have collected about you. You also have the right to data portability and the right to restrict or object to our processing of personal data it has collected about you. You may withdraw your consent at any time for any data processing that we do based on consent you have provided to it. To exercise any of these rights, email us at education@pilatesmentors.com and specify which right you intend to exercise. Please include your name, address, and e-mail address, with “Legal” in the subject line in your request. We will try to comply with your request as soon as reasonably practicable. We will respond to your request within 30 days. We may require additional information from you to allow us to confirm your identity. Please note that we may store information as necessary to fulfill the purposes for which it was collected and may continue to retain and use the information even after a data subject request for purposes of our legitimate interests, including to comply with its legal obligations, resolve disputes, prevent fraud, and enforce its agreements. Personal Information collected within the European Union and Switzerland may be transferred and processed by third parties located in a country outside of the European Union and Switzerland. In such instances, we will ensure that the transfer of your personal data is carried out in accordance with applicable privacy laws. If you have any issues with our compliance, you have the right to lodge a complaint with an EEA supervisory authority.
Section 10 – Release. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU HEREBY RELEASE US AND OR OUR AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS FROM ANY CLAIMS OR DAMAGES OF ANY KIND OR NATURE, KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, DISCLOSED OR UNDISCLOSED, RELATING TO THE DATA COLLECTION, STORAGE, USE, AND SHARING OF YOU OR ANY THIRD PARTY’S PERSONAL INFORMATION OR ANONYMOUS INFORMATION BY ANY SERVICE PROVIDER. YOU AGREE, UNDERSTAND AND INTEND THAT THIS ASSUMPTION OF RISK AND RELEASE IS BINDING UPON YOU AND YOUR HEIRS, EXECUTORS, AGENTS, ADMINISTRATORS AND ASSIGNS IN PERPETUITY.
Section 11 – Governing Law. You understand that we may process, transfer, and store your information in the United States and elsewhere as permitted by law. The Properties are controlled and operated from the United States; accordingly, this Privacy Policy, and our collection, use and disclosure of your Personal Information is governed by U.S. law, and the Properties are not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States.
Contact Us. Questions regarding the Properties, Privacy Policy, or the Terms of Use should be directed to us via email at education@pilatesmentors.com.